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Return Policy, Exchange Policy, Privacy Policy, Repairs, Shipping Information

RETURNS

Stock items are returnable (less shipping & sizing charges).  Returns must be authorized and shipped back to us within 30 days of receipt. Sized rings will be charged a 10% restocking / resizing fee. Items not returned in new, (un-worn) condition will be charged $10.00 refinishing fee. If you have doubts about the suitability of an item, please order it in the stock or "no preference" size. All items can easily be sized by a local jeweler.  Returns must be authorized  within 7 days from the time you receive your package (we will issue an authorization number upon request). Late returns may also be subject to restocking fees. Orders/returns for multiple items may be subject to a 5% restocking fee. Mounted or sized Platinum rings are not returnable.  Special orders & custom jobs are not returnable.
Items purchased with free shipping are subject to a $9.95 restocking fee.

EXCHANGES
Stock items are exchangeable (less shipping & sizing charges).  Exchanges must be authorized within 7 days and shipped back to us within 30 days or receipt.  Exchanged items are not subject to the 10% restocking fee on sized items.  Items not returned in new, (un-worn) condition will be charged $10.00 cleaning, polishing, fees. Late exchanges may also be subject to restocking fees.

SPECIAL ORDERS / PLATINUM
Mounted or sized Platinum rings are not returnable.  Special orders & custom jobs are not returnable, however if there are any defects to the item we will gladly repair or replace the item at our expense.  These items cannot be taken back for a refund.

STONES WARRANTY
Our Russian CZs are covered by a Lifetime Guarantee to retain their original brilliance and luster and against cracking or chipping under normal wear. In the unlikely event this should ever happen, e14k will provide a replacement gem at no charge to the original purchaser.

REPAIRS
In the rare occurrence if an item does not meet your satisfaction, breaks, or has quality control issues we will fix or replace the item(s) at no charge within 30 days.
If after 30 days typically repair charges are $20.00 and shipping charges apply.  You can specify your return shipping options upon request of a repair authorization number via email or phone.


SHIPPING TIMES
Most in stock items are processed & shipped within 2-3 business days. Items that require sizing or any special requests can take another 2-5 days, although sizing is usually done in 1-2 days. Occasional items in other than standard finger sizes or  gold color can take longer. Many platinum items can take 2-4 weeks. If you need an item for a specific date or occasion please let us know & we'll make every effort to to have it for you on time
(be sure to choose an appropriate shipping option to meet your time frame).

DOMESTIC SHIPPING
Packages are shipped via USPS which takes 3-6 business days depending on your distance  from Florida.  Upgrading shipping options are available during "check out". Once your purchased items are shipped, a USPS tracking number will be sent to you via e-mail.

USPS FIRST CLASS $7.95 (under $100), $9.95 (over $100) - (2-6 days)
USPS PRIORITY $14.95 - (2-3 days)
USPS EXPRESS $24.95 - (1-2 days)
Note: This counts shipping times only. Insurance included in all shipping charges.

INTERNATIONAL SHIPPING

USPS FIRST CLASS INTERNATIONAL $29.95 - (2-4 weeks)
USPS PRIORITY INTERNATIONAL $39.95 - (6-10 days)
USPS EXPRESS INTERNATIONAL $54.95 - (2-5 days)
Note: This counts shipping times only. Insurance included in all shipping charges.

Lost/Late Packages:
To insure that you will receive your product on time, please be sure to provide us with a correct "ship to" address.  Please double and triple check your shipping address before you complete and finalize your purchase. We cannot be held responsible for delays incurred by USPS as it is beyond our control.

Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information. If a shipment is returned to us due to wrong or invalid address, we will make every effort to contact you and arrange for a subsequent shipment, to a corrected address.  Such shipments will be subject to additional shipping and handling charges.

Privacy Policy
We do not sale or rent your information to anyone.  Your electronic information is stored securely with 128 bit ssl technology and all documents related to order information are shredded after shipment.
 

We reserve the right to cancel any order at any time for any reason.

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  e14k.com
501 Florida Central Parkway #520052
Longwood, FL 32752
407-212-5391

Email:  info@e14k.com

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