Ordering Options, Policy and Warranty Information

Knowledgeable representatives are here to assist you Mon-Fri 10am to 5pm E.S.T. Call or text your question to 407-637-4044 (test message will be answered during and after business hours.)	Highly Recommended, all credit card information is encrypted and secure. Click an item to add it to the shopping cart  and select your options. For Credit Card Users Only View Your Shopping Cart Special/Custom Orders Secure Order Form	You can fill out the entire form online and then print it out on your printer. Leaving you the choice to either Fax, Email or Mail it to us. Personal checks require 10 days to clear then the order is shipped. Scan and Email This Form

Most items are in stock shipped within 24-48 hours (we are temporarily on a 1-2 week delay)  We are moving offices and manufacturing facilities. Sizing & other special requests may take another 2-5 days. All items are insured.

RETURNS
Stock items are returnable (less shipping & sizing charges).  Returns must be authorized within 7 days and shipped back to us within 30 days of receipt. Sized rings will be charged a 10% restocking / resizing fee. Items not returned in new, (un-worn) condition will be charged $10.00 cleaning, polishing, restocking fees. If you have doubts about the suitability of an item, please order it in the stock or "no preference" size. All items can easily be sized by a local jeweler.  Returns must be authorized  within 7 days from the time you receive your package (we will issue an authorization number upon request). Late returns may also be subject to restocking fees.  Mounted or sized Platinum rings are not returnable.  Special orders & custom jobs are not returnable.

EXCHANGES
Stock items are exchangeable (less shipping & sizing charges).  Exchanges must be authorized within 7 days and shipped back to us within 30 days or receipt.  Exchanged items are not subject to the 10% restocking fee on sized items.  Items not returned in new, (un-worn) condition will be charged $10.00 cleaning, polishing, fees. Late exchanges may also be subject to restocking fees.

SPECIAL ORDERS / PLATINUM
Mounted or sized Platinum rings are not returnable.  Special orders & custom jobs are not returnable (unless authorized), however if there are any defects to the item we will gladly repair or replace the item at our expense.  These items cannot be taken back for a refund.

STONES WARRANTY
Our Russian CZs are covered by a Lifetime Guarantee to retain their original brilliance and luster and against cracking or chipping under normal wear. In the unlikely event this should ever happen, Jewelers Studio will provide a replacement gem at no charge to the original purchaser.

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