RETURNS
Stock items are returnable (less shipping & sizing charges).  Returns must be authorized within 7 days and shipped back to us within 30 days of receipt. Sized rings will be charged a 10% restocking / resizing fee. Items not returned in new, (un-worn) condition will be charged $10.00 refinishing fee. If you have doubts about the suitability of an item, please order it in the stock or "no preference" size. All items can easily be sized by a local jeweler.  Returns must be authorized  within 7 days from the time you receive your package (we will issue an authorization number upon request). Late returns may also be subject to restocking fees. Orders/returns for multiple items may be subject to a 5% restocking fee. Mounted or sized Platinum rings are not returnable.  Special orders & custom jobs are not returnable.

EXCHANGES
Stock items are exchangeable (less shipping & sizing charges).  Exchanges must be authorized within 7 days and shipped back to us within 30 days or receipt.  Exchanged items are not subject to the 10% restocking fee on sized items.  Items not returned in new, (un-worn) condition will be charged $10.00 cleaning, polishing, fees. Late exchanges may also be subject to restocking fees.

SPECIAL ORDERS / PLATINUM
Mounted or sized Platinum rings are not returnable.  Special orders & custom jobs are not returnable, however if there are any defects to the item we will gladly repair or replace the item at our expense.  These items cannot be taken back for a refund.

STONES WARRANTY
Our Russian CZs are covered by a Lifetime Guarantee to retain their original brilliance and luster and against cracking or chipping under normal wear. In the unlikely event this should ever happen, Jewelers Studio will provide a replacement gem at no charge to the original purchaser.

SHIPPING
Most in stock items are processed & shipped within 24 hours. Items that require sizing or any special requests can take another 2-5 days, although sizing is usually done in 1-2 days. Occasional items in other than standard finger sizes or  gold color can take longer. Many platinum items can take 2-4 weeks. If you need an item for a specific date or occasion please let us know & we'll make every effort to to have it for you on time (be sure to choose an appropriate shipping option to meet your time frame).

Standard shipping in the continental USA is via USPS which takes 3-6 business days depending on your distance  from Florida.  Upgrading shipping options are available during "check out". Once your purchased items are shipped, a USPS tracking number will be sent to you via e-mail.  UPS Package Tracking and Ground Transit Time Map

Alaska, Hawaii, Puerto Rico, & APO are shipped out once a week & take 2-3 more days for delivery.

International Shipping
International packages are shipped out once every 2 weeks via USPS First Class Mail International and take an additional 5-10 business days (depending on customs) to arrive.  Canada shipping is $20.00, other countries are $34.95.

Lost/Late Packages:
To insure that you will receive your product on time, please be sure to provide us with a correct "ship to" address.  Please double and triple check your shipping address before you complete and finalize your purchase.
We cannot be held responsible for delays incurred by USPS as it is beyond our control.

Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information.
There is a $10.00 UPS service charge for packages that have had address changes. If a shipment is returned to us due to wrong or invalid address, we will make every effort to contact you and arrange for a subsequent shipment, to a corrected address.  Such shipments will be subject to additional shipping and handling charges.

Some items- special order & custom items, non-refundable items, items over $500, etc. may require pre-payment by check or certified funds and/or an order form with the cardholders signature and/or a copy or imprint of the credit card.

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