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Return Policy, Exchange Policy, Privacy Policy, Repairs, Shipping Information


Shipping Times

Most in stock items are processed & shipped within 3-4 business days. All 14k gold items are made-to-order and take a minimum of 3 days. Items that require sizing or any special requests can take another 2-5 days, although sizing is usually done in 1-2 days. Occasional items in other than standard finger sizes or  gold color can take longer. Many platinum items can take 2-4 weeks. If you need an item for a specific date or occasion please let us know & we'll make every effort to to have it for you on time(be sure to choose an appropriate shipping option to meet your time frame).
Time quotes are estimates. To guarantee a delivery date please contact us by phone.

Holiday shipping: Christmas - Orders placed on or after Thanksgiving are not subject to our standard time quotes because of the large volume of orders we process. Domestic orders place after this date are guaranteed to arrive on or before December 24th. International packages are not guaranteed.


Returns
Stock items are returnable (less shipping & sizing charges).  Returns must be shipped back to us within 30 days of receipt. Sized rings will be charged a 10% restocking / resizing fee. If you have doubts about the suitability of an item, please order it in the stock or "no preference" size. All items can easily be sized by a local jeweler. 

Cancelation of ordered items: Cancelation within 24 business hours will be processed at no charge unless the item has already shipped. After 24 hours or after an item has shipped the return ploicy applies plus a $15.00 cancelation fee.

We only sell brand new jewelry items. Therefore, any item returned in worn condition (surface scratches, dirty, or other signs of wear) is non-refundable. If you return a worn item you will be responsible for return shipping to you (up to $12.95).
In the rare occurrence if an item does not meet your satisfaction, breaks, or has quality control issues we will fix or replace the item(s) at no charge within 60 days.
If after 60 days typically repair charges are $20.00 and shipping charges apply.
Any damaged/defective item that you return for a refund is subject to additional restocking fees up to 25%.

Late returns may also be subject to restocking fees. Orders/returns for multiple items may be subject to a 15% restocking fee. Closeout speicals are subject to a 15% restocking fee. Mounted or sized Platinum rings are not returnable.  Special orders & custom jobs are not returnable.
Items purchased with free shipping are subject restocking fees up to 19.95.

Holiday Returns: Christmas - Any item ordered on or after Thanksgiving has extended return times. Returns must be recieved by Janurary 7th in order to be eligible for a refund.

Exchanges
Stock items are exchangeable (less shipping & sizing charges).  Exchanges must be shipped back to us within 30 days or receipt.  Exchanged items are not subject to the 10% restocking fee on sized items, but if returned the amount will be deducted from the refund.  Items not returned in new, (un-worn) condition are not refundable. Please see the return policy above. Late exchanges may also be subject to restocking fees.

Special Orders/ Platinum
Mounted or sized Platinum rings are not returnable.  Special orders & custom jobs are not returnable, however if there are any defects to the item we will gladly repair or replace the item at our expense.  These items cannot be taken back for a refund. Most rings can be sized to 1/4 sizes. Please select the next size up and write in the comments section that you would like the item to be either 1/4 or 3/4 size.

Stones Warranty
Our Russian CZs are covered by a Lifetime Guarantee to retain their original brilliance and luster and against cracking or chipping under normal wear. In the unlikely event this should ever happen, e14k will provide a replacement gem at no charge to the original purchaser.

Repairs
In the rare occurrence if an item does not meet your satisfaction, breaks, or has quality control issues we will fix or replace the item(s) at no charge within 60 days.
If after 60 days typically repair charges are $20.00 and shipping charges apply.  You can specify your return shipping options upon request of a repair via email or phone.
Any repairs not done by us void any warranty.
Any damaged/defective item that you return for a refund is subject to additional restocking fees up to 25%.
We also repair rings that were not purchased from us.
You will need to send these products in for an estimate on the repair. We are not responsible for additional damage that may incur during the repair process.


Domestic Shipping
Packages are shipped via USPS which takes 3-6 business days depending on your distance  from Florida.  Upgrading shipping options are available during "check out". Once your purchased items are shipped, a USPS tracking number will be sent to you via e-mail.

USPS FIRST CLASS $6.95 (2-6 days)
USPS PRIORITY $10.95 - (2-3 days)
USPS EXPRESS $24.95 - (1-2 days)
Note: This counts shipping times only. Insurance included in all shipping charges.

International Shipping

USPS FIRST CLASS INTERNATIONAL $29.95 - (2-4 weeks)
USPS PRIORITY INTERNATIONAL $39.95 - (6-10 days)
USPS EXPRESS INTERNATIONAL $54.95 - (2-5 days)
Note: This counts shipping times only. International package can spend a undetermined amount of time in customs processing. Please contact your local customs department for these time frames. Insurance included in all shipping charges.

Lost/Late Packages:
To insure that you will receive your product on time, please be sure to provide us with a correct "ship to" address.  Please double and triple check your shipping address before you complete and finalize your purchase.
Insurance claims can take up to 30 days. We are not responsible for any damage or loss incured to items sent in for repair. Insurance value must be included with repair items. Otherwise items will be insured for gold value. We cannot be held responsible for delays incurred by USPS as it is beyond our control.


Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information. If a shipment is returned to us due to wrong or invalid address, we will make every effort to contact you and arrange for a subsequent shipment, to a corrected address.  Such shipments will be subject to additional shipping and handling charges.

Privacy Policy
We do not sale or rent your information to anyone.  Your electronic information is stored securely with 128 bit ssl technology and all documents related to order information are shredded after shipment.

Coupon Codes
Coupon codes only apply to online orders for in stock items. Coupon codes do not apply to special order items or layaway items.

We reserve the right to cancel any order at any time for any reason.

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501 Florida Central Parkway #520052
Longwood, FL 32752
407-212-5391

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