Ordering Options, Policy and Warranty Information
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Special/Custom Orders Secure Order Form
You can fill out
the entire form online and then print it out on your printer.
Leaving you the choice to either Fax, Email or Mail it to us. Personal
checks require 10 days to clear then the order is shipped.
Most items are in stock shipped within 1-3 days. Sizing & other special
requests may take another 2-5 days. All items are insured.
Stock items are returnable (less shipping & sizing charges).
Returns must be authorized within 7 days and shipped back to us within 30 days
of receipt. Sized rings will be charged a 10% restocking / resizing fee. Items
not returned in new, (un-worn) condition will be charged $10.00 cleaning,
polishing, restocking fees. If you have doubts about the suitability of an item,
please order it in the stock or "no preference" size. All items can
easily be sized by a local jeweler. Returns must be authorized
within 7 days from the time you receive your package (we will issue an
authorization number upon request). Late returns may also be subject to
restocking fees. Mounted or sized Platinum rings are not returnable. Special orders
& custom jobs are not returnable.
Stock items are exchangeable (less shipping & sizing charges).
Exchanges must be authorized within 7 days and shipped back to us within 30 days
or receipt. Exchanged items are not subject to the 10% restocking fee on
sized items. Items not returned in new, (un-worn) condition will be
charged $10.00 cleaning, polishing, fees. Late exchanges may also be subject to
SPECIAL ORDERS / PLATINUM
Mounted or sized Platinum rings are not returnable.
Special orders & custom jobs are not returnable (unless authorized), however if there are
any defects to the item we will gladly repair or replace the item at our
expense. These items cannot be taken back for a refund.
Our Russian CZs are covered by a Lifetime Guarantee to retain
their original brilliance and luster and against cracking or chipping under
normal wear. In the unlikely event this should ever happen, Jewelers Studio will
provide a replacement gem at no charge to the original purchaser.