Personal Checks- allow 3 weeks for mail, check clearance, & return shipping.
(be sure to choose appropriate
shipping to meet your time frame).
Most in stock items are processed & shipped within 3-4 business days. All 14k gold items are made-to-order and take a minimum of 3 days. Items that require sizing or any special requests can take another 2-5 days, although sizing is usually done in 1-2 days. Occasional items in other than standard finger sizes or gold color can take longer. Many platinum items can take 2-4 weeks. If you need an item for a specific date or occasion please let us know & we'll make every effort to to have it for you on time
Stock items are exchangeable (less shipping & sizing charges). Exchanges must be shipped back to us within 30 days or receipt. Exchanged items are not subject to the 10% restocking fee on sized items. Items not returned in new, (un-worn) condition will be charged $10.00 cleaning, polishing, fees. Late exchanges may also be subject to restocking fees.
Special Orders/ Platinum
Mounted or sized Platinum rings are not returnable. Special orders & custom jobs are not returnable, however if there are any defects to the item we will gladly repair or replace the item at our expense. These items cannot be taken back for a refund.
Our Russian CZs are covered by a Lifetime Guarantee to retain their original brilliance and luster and against cracking or chipping under normal wear. In the unlikely event this should ever happen, e14k will provide a replacement gem at no charge to the original purchaser.
In the rare occurrence if an item does not meet your satisfaction, breaks, or has quality control issues we will fix or replace the item(s) at no charge within 30 days.
If after 30 days typically repair charges are $20.00 and shipping charges apply. You can specify your return shipping options upon request of a repair via email or phone.
Packages are shipped via USPS which takes 3-6 business days depending on your distance from Florida. Upgrading shipping options are available during "check out". Once your purchased items are shipped, a USPS tracking number will be sent to you via e-mail.
USPS FIRST CLASS $6.95 (2-6 days)
USPS PRIORITY $10.95 - (2-3 days)
USPS EXPRESS $24.95 - (1-2 days)
Note: This counts shipping times only. Insurance included in all shipping charges.
USPS FIRST CLASS INTERNATIONAL $29.95 - (2-4 weeks)
USPS PRIORITY INTERNATIONAL $39.95 - (6-10 days)
USPS EXPRESS INTERNATIONAL $54.95 - (2-5 days)
Note: This counts shipping times only. International package can spend a undetermined amount of time in customs processing. Please contact your local customs department for these time frames. Insurance included in all shipping charges.
To insure that you will receive your product on time, please be sure to provide us with a correct "ship to" address. Please double and triple check your shipping address before you complete and finalize your purchase.
Insurance claims can take up to 30 days. We are not responsible for any damage or loss incured to items sent in for repair. Insurance value must be included with repair items. Otherwise items will be insured for gold value. We cannot be held responsible for delays incurred by USPS as it is beyond our control.
Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information. If a shipment is returned to us due to wrong or invalid address, we will make every effort to contact you and arrange for a subsequent shipment, to a corrected address. Such shipments will be subject to additional shipping and handling charges.
We do not sale or rent your information to anyone. Your electronic information is stored securely with 128 bit ssl technology and all documents related to order information are shredded after shipment.
We reserve the right to cancel any order at any time for
Coupon codes only apply to online orders for in stock items. Coupon codes do not apply to special order items or layaway items.
We reserve the right to cancel any order at any time for any reason.