Frequently Asked Questions

How do I contact e14k.com?

Email info@e14k.com. Orders by mail: contact us for our mailing address.

What if I need sizing for my ring?

Sizing adds about 1–3 business days; prices show in the cart once an item is selected. “Size 6–7 no preference” is fastest (you’ll usually receive a size 6). Quarter sizes are available by special request (+$10)—note your size in the checkout comments. See our Ring Size Chart.

How do I place an order?

Order and pay securely online, or mail a money order/check — contact us for the mailing address (personal checks: allow 3 weeks to clear).

How do I track my shipment?

A USPS tracking number is emailed to you when your order ships. If you didn’t receive one, email us.

Do you have a catalog or retail store?

We don’t have a printed catalog—our styles are pictured on the website—and we are strictly an internet business (our manufacturing facility isn’t open to the public).

How do I exchange or return an item?

Email info@e14k.com and see our Terms & Policies.